Importing Contacts What is Contact Import? Contact import allows you to add and update multiple Contacts on the platform. Contact import is useful for the following reasons: Sync a Contact List to the...

Creating a New Broadcast List of Channels that support broadcasts: WhatsApp, Facebook Messenger, Telegram, Line, Viber, Twitter Step 1: From the side navigation menu, select the Broadcasts Module. Ste...

Maintaining a positive WhatsApp Business quality rating is crucial for any Business using WhatsApp Business API. In this article, we will explain how WhatsApp Business Quality Ratings are categorized ...

Companies commonly set up a WhatsApp chat link that allows customers to contact them directly, but this means they rarely store customer contact details. Abrupt bans of WhatsApp accounts can significa...

WhatsApp is a widely-used communication software, making it a valuable tool for businesses to communicate with customers effectively. To enhance the WhatsApp Business API account's extension features,...

Getting Here This setting is accessible by Owner and Manager only! This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Teams. In this settings, y...

There are three user roles on the Kaon platform. Different user roles have different levels of access to the workspace they have been invited to. The following are the roles available on the platform ...

Getting Here This module is only accessible by Space Owners & Managers. This module is accessed from the side navigation menu under the menu item Workflows. The Workflows Module is a visual workflow b...

Messages Module The Messages module is where you can view all your conversations with your contacts and interact with them when necessary. You can access this module from the left navigation menu. Rec...

How to get WhatsApp Business with multiple users? You need to connect a WhatsApp Business API account to Kaon. WhatsApp Business API vs WhatsApp Business App are two different products, please do not ...

What is WhatsApp Message Templates? As of now, our WhatsApp API Partners (excluding Chat API) has a timeout period that does not allow sending a message after 24 hours messaging window. This timeout p...

Dynamic variables can be used to personalize outgoing messages. Addressing Contacts personally in Conversations can be a key component of relationship building by making them feel seen and included. T...