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FAQ on WhatsApp Business API
Things you need to know about WhatsaApp Business API

How to get WhatsApp Business with multiple users?

You need to connect a WhatsApp Business API account to Kaon.
WhatsApp Business API vs WhatsApp Business App are two different products, please do not be confused:
📱 WhatsApp Business App - one device, one user
⚙️ WhatsApp Business API - for companies with teams

How much does a WhatsApp Business API account cost?

The price you pay for WhatsApp Business API via a WhatsApp Partner has two components:
- The fee charged by WhatsApp being User-initiated & Business-initiated Conversations - the fee charged by Whatsapp being passed through for 360Dialog, they do not mark up to charge extra)
- The fee charged by the WhatsApp Partner being WhatsApp Session Messages or Conversations - being included in monthly flat fee and not being charged extra for 360Dialog

Different WhatsApp Partners have different pricing models:
- Set-up fee
- Monthly fee
- Messaging fee
You may check the pricing plan of different WhatsApp Partners before signing up (e.g. 360Dialog, ChatAPI)

Are there any restrictions to the type of Messages that I can send to my Contacts?

WhatsApp Business API has 2 types of messages:
Session Messages: Whenever a contact sends an incoming message to your number, a timer is set. You have 24 hours to send outgoing messages to that user without any restrictions.

Template Messages: After the 24 hours of the session message is finished, you can only send a pre-approved template by WhatsApp to encourage your contact to resume the conversation and you can keep sending session messages. Advertising, marketing, or promotional messages are not permitted as Template Messages. For a more comprehensive breakdown, please refer to their Message Templates Guidelines.

Can I use WhatsApp Groups with WhatsApp API?
Group Messages are not supported by WhatsApp Business API. Facebook has deprecated the development of this feature.

Can I receive WhatsApp Calls with WhatsApp API?
WhatsApp calls are not supported by WhatsApp Business API.

Are there any restrictions placed on phone number registration for WhatsApp Business API?
To register for WhatsApp Business API:
- The phone number must be able to receive voice calls or SMS
- The phone number must not have been connected to WhatsApp Business API before.
Do note that once a phone number has been registered with WhatsApp Business API, it cannot be used for WhatsApp Business App or WhatsApp personal app. A phone number can be upgraded to WhatsApp Business API but not downgraded.

360Dialog WhatsApp
Connecting a 360Dialog WhatsApp API account to chat with customers over Whatsapp.